Review: Hotel Jen Orchardgateway, Singapore


Hotel Jen Orchardgateway is strategically located in the heart of Orchard Rd making an ideal place for shopaholics and staycation-goers. The genre of Hotel Jen is a new brand under Shangri-La to cater the new ‘Jeneration’ of business and leisure travellers. This property has 499 guestrooms with 6 modern room categories.  I got the chance for a short staycation to experience what Jen has to offer.

The hotel is located above the Orchardgateway shopping mall; smack in between 313 Somerset and Orchard Central mall. The hotel lobby is located on Level 10, Orchard gateway. If you are staying in the club room, you can enjoy exclusive check-in and check-out at the club lounge, Level 19. Check-in was fuss-free. The friendly front desk explained my entitlement for the Club Room and directed me to the lift lobby of my room.


My Club King room is located on Level 18. All of its club room is located on either Level 18 or 20 with stunning view of Orchard Rd. The room has a comfy king-sized bed, 40inch TV and most importantly fast WiFi access!

There is no minibar in the room but if you are feeling hungry, you can always try their 24hr room service or simply head down to Orchardgateway mall. Complimentary bottled waters and coffee & tea were provided.


View from my room facing the shopping belt.

The toilet has an open concept designed. The wash basin, shower and toilet area are all separated. Some may not like the open concept idea but generally this is a trend for new hotels. The usual toiletries are also provided in a plastic zip pouch.

 Standing shower and toilet


For your convenience; electronic safe, steam iron, ironing board, umbrella and bedroom slippers can be found in the wardrobe.


You can purchase tidbits and other essentials from the vending machine too. Oh yes, you can also use the trolley to push down your luggage.

Club Lounge @ Level 19 


If you booked the Club Room, you can access the Club Lounge all day!
Club Benefits: 
  • Exclusive check-in and check-out at Club Lounge to avoid the long queue at Level 10
  • A totally in-the-know concierge to help you get the most out of your stay
  • Complimentary breakfast at L19 Club Lounge
  • Complimentary afternoon tea and evening cocktail (5.30pm -7.30pm)
  • One piece of laundry pressing per stay
  • Two hours complimentary use of my meeting room suites (bookable in advance)
  • PressReader access to over 2,500 newspapers and magazines
  • Internet surfing desk and high-speed WiFi

I was at the Club Lounge during breakfast and afternoon tea. It was empty most of the time. Certainly, an ideal place to avoid the crowd at the main dining area. Worth every penny!


A good place to catch the sunset!


View from the Club Lounge

BayWatch @ Jen


I love the rooftop infinity pool with stunning panoramic degree view of the city!


There are 3 types of pool: 25m lap pool, 22m leisure pool with hydro-jet corner and wading pool for kids.

You can take a dip, book a massage on a poolside cabana, or just unwind.

Pool opening hours: 6.00am to 8.30pm

24 hours Fitness Centre @ Jen


Need a late night workout? Do not fret! Just use your key card to access the gym.


If you are planning to stay near Orchard Rd, I would definitely recommend Hotel Jen Orchardgateway. Rooms start from S$180++ a night.

Room cat hotel jen orchardgateway


Hotel Jen Orchardgateway Singapore
Address: 277 Orchard Road, Singapore 238858
Tel: +65 6708 8888
Check In: 2:00 PM | Check Out: 12:00 PM

Website | Facebook | Fact Sheet

Book this property via Agoda!

4 Stars
Ratings star by Lonely Travelog

By Taxi: 25 mins ride from Changi Airport.

By MRT: Alight at Somerset Station and take exit C to Orchardgateway’s Lift Lobby A.

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Other destinations: Auckland | Singapore | Paris | Shanghai | Tokyo |  Malaysia | Hong Kong | Macau | Chiang Mai

Other accommodations: Royal Plaza on Scotts | Orchard Parade Hotel | Village Hotel Bugis | Marina Bay Sands | Capri by Fraser Changi City | Park Hotel Alexandra

5 Thoughts

  1. Stayed there in April and it was fabulous! Centrally located with plenty of great service and the breakfast was really good. I would definitely consider staying there again and this post makes me want to jump an airplane and go!

  2. I likely will never get to Singapore, retired 10 years and some 10,000 mi (16,100 km) away…but would love to, and this hotel would be a likey place to begin. Thanks for the view. M :-)

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